Investment in renewals has a big return. Implement a solution lifecycle approach to improve renewal rates, reduce churn and drive predictable recurring revenues. It’s a common SaaS story. Partners invest…
Category: Services
Solution lifecycle management: how to drive expansion and refresh revenue with laser focus
Focusing on expansion and refresh opportunities post-adoption is key to providing added value and maximising the lifetime value of your customers. Tim Long, Digital Product Manager, talks about some pitfalls…
Solution lifecycle management: how adoption and consumption drive customer success
As a reseller partner, your job is to make sure your customers reach their desired outcome and make the most of their IT investment. While usage isn’t the only indicator…
Learning in the lockdown – how training can keep people productive and engaged
With swathes of workers now in coronavirus lockdown, Matt Piddington, Commercial Director, Services, looks at how online learning and certification can help IT professionals gain highly sought-after skills while the pandemic enforces…
Solution lifecycle management: how data-driven distribution fuels customer success
Solution lifecycle management prevents customer churn, increases expansion and manages customer accounts with less effort. But to be truly effective it must be driven by data and underpinned by expertise.…
Solution lifecycle management: a new model for a new channel
“81% of adopters agree the pandemic has accelerated their organisation’s shift to XaaS from traditional IT, and 55% report that the crisis is causing their organisation to invest more in…
Why Cisco recurring offers are the key to creating more value
Recurring software and services offers provide value in the longer term by aligning your business with the direction both vendors and consumers are heading in. Tom Saunders looks at how…
Maximise repeat business with solution lifecycle management
In every industry, the case for maximising the potential of an existing customer base is compelling. The channel is no different. Rakesh Parbhoo, Chief Technology Officer, reveals how we’re using…
How solution lifecycle management is driving customer success
Gartner predicts that by 2024, more than 45% of IT spending on system infrastructure, infrastructure software and business processing outsource will shift from traditional solutions to cloud. This shift towards…
Beyond the sale: how COVID-19 has brought solution lifecycle management into sharp focus
The COVID-19 pandemic has accelerated digital transformation, but we were living in an increasingly software-driven world long before COVID-19. Rakesh Parbhoo, Chief Technology Officer, looks at how cloud and SaaS…