Investment in renewals has a big return. Implement a solution lifecycle approach to improve renewal rates, reduce churn and drive predictable recurring revenues. It’s a common SaaS story. Partners invest...

Fostering a rich, inclusive and dynamic company culture by focusing on the complete employee journey and experience is not just good for our people, but the bottom line too. In...

Focusing on expansion and refresh opportunities post-adoption is key to providing added value and maximising the lifetime value of your customers. Tim Long, Digital Product Manager, talks about some pitfalls...

As a reseller partner, your job is to make sure your customers reach their desired outcome and make the most of their IT investment. While usage isn’t the only indicator...

With swathes of workers now in coronavirus lockdown, Matt Piddington, Commercial Director, Services, looks at how online learning and certification can help IT professionals gain highly sought-after skills while the pandemic enforces...

Solution lifecycle management prevents customer churn, increases expansion and manages customer accounts with less effort. But to be truly effective it must be driven by data and underpinned by expertise....